ACD Systems White Papers

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ACD Systems White Papers (View All Report Types)

How to Achieve a 3X ROI with Slack sponsored by Slack WHITE PAPER: Today's new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack. Posted: 18 Jan 2024 \| Published: 02 Dec 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Messaging Security \| Messaging Software \| Unified Messaging \| Unified Messaging Systems

Preparing for IBM PureApplication System: Article series on onboarding your applications sponsored by IBM WHITE PAPER: This 5-part series offers key tips and tools that can help prepare your organization for a workload optimized, integrated hardware and software appliance. Discover how to quickly on-board your applications so you can get the most from this advanced system. Posted: 25 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Application Deployment \| Application Integration \| Application Life-Cycle Management \| Applications Management \| Cloud Computing \| IT Systems \| Private Cloud

Transformative Service Management - Reinventing Service Management for the New Style of IT sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value. Posted: 26 Nov 2013 \| Published: 22 Oct 2013 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Systems

Unified Communications Buyer’s Guide sponsored by ShoreTel - OLD WHITE PAPER: This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more! Posted: 01 Aug 2012 \| Published: 30 Dec 2011 TOPICS: Collaboration \| Communications Systems \| IP \| IP Telephony \| Mobile IP \| Mobile Workers \| Unified Messaging \| Unified Messaging Systems

IT Transformation Consulting Services: Align your technology direction sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more. Posted: 09 Oct 2013 \| Published: 31 May 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Management \| CIOs \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Systems

Maintaining 3G and 4G/LTE Quality of Service sponsored by Gigamon WHITE PAPER: This white paper details the need for visibility to sustain quality service for users while also staying innovative. Posted: 07 Oct 2013 \| Published: 08 Oct 2012 TOPICS: Communications Systems \| Enterprise \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers

Top Ten IT Systems Management Pain Points sponsored by Kaseya WHITE PAPER: Managing the IT infrastructure for small and mid-sizedcompanies is a thankless job. People just don’tunderstand the expertise, time and patience required.Kaseya presents the top ten IT management pain pointsand our solution for making your life easier. Posted: 12 Apr 2011 \| Published: 12 Apr 2011 TOPICS: Backup Software \| IT Service Management \| IT Systems \| Machine Tools \| Operating Systems \| Remote Backups \| Security Software \| SMBs \| Troubleshooting \| Virtual Machine

Cost-Benefit Analysis: Comparing Key Players for Structured Analytics sponsored by IBM WHITE PAPER: Can your organization implement Hadoop clusters without being crippled by IT costs? This resource considers two major players offering structured analytics. Access now to see each of their cost-benefit results and discover the best choice for your business. Posted: 26 Oct 2015 \| Published: 26 Oct 2015 TOPICS: Analytic Applications Software \| Business Architectures \| Business Intelligence \| Business Intelligence Software \| Business Management \| Cost Benefit Analysis \| IT Best Practices \| IT Management \| IT Systems

Plantronics UC Toolkit Adoption Guidelines for Success sponsored by Plantronics WHITE PAPER: Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology. Posted: 10 Feb 2011 \| Published: 10 Feb 2011 TOPICS: Audio Equipment \| Audio Standards \| Communications Systems \| Integration Testing \| Productivity \| Telecommunications Standards \| Telephones \| User Experience

What’s New with IP Office 8.1 sponsored by Avaya WHITE PAPER: This brief guide details the new features and improvements of the communications system IP Office 8.1, explaining how this tool can help you support increased scalability, integrated video collaboration, increased mobility, and more. Posted: 18 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Software \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Small Businesses \| SMBs \| Telecommunications Systems \| Teleconferences \| Videoconferences \| Videoconferencing Systems