Network Management Strategies for the CIO
All Research Sponsored By:Avaya
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Top Five Contact Center Trends for 2013
This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.
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Real-Time Collaboration For Your Growing Business
Discover how Avaya IP Office – a complete, across the board solution – can help you increase connectivity within your enterprise regardless of where employees, clients, and business partners are located. Click through to learn more about this innovative unified communications solution now!
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Frost and Sullivan: Mobile Collaboration and the Small & Midsize Market
This whitepaper details the benefits of mobile unified communications (UC) and Fixed-Mobile Convergence (FMC) for mobile workers and identifies the trends and challenges you should pay attention to in order to balance user needs with business objectives. View now to learn more!
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Flexible Workforce: Make it easy to collaborate and smart things will happen
Discover how connecting your dispersed workforce with a mobile collaboration solution can truly set your business apart from the rest.
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An Executive Guide to Video Communications
Connecting dispersed workforces, partners, and clients doesn't have to be such a challenge – especially when you have video conferencing on your side. View this whitepaper to learn the benefits of this easy-to-use, affordable collaboration tool!
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Developing the right social CRM strategies for improved customer service
Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.
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The Rise Of Video-Enabled Innovation Will Power Corporate Growth
Discover how numerous organizations today are increasing connectivity and improving productivity thanks to video collaboration.
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Social Media and the Contact Center (Avaya Trend Advisor)
By now, we're all aware of what a powerful force social media can be for a business – be it positive or negative. But how should your business address what's happening in social media? Read on to find out.
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Video Collaboration Challenges And Opportunities
Uncover the top three video collaboration implementation challenges and learn strategies that will help you overcome these potential roadblocks.
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The Mobile Collaboration Solution for Small to Midsize Businesses
Uncover how the Avaya Mobile Collaboration Solution for Small and Midsize Businesses delivers the tools and applications your users need in a scalable, cost-effective, fully-integrated manner, allowing you to increase collaboration among mobile employees without breaking the bank.
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The Mobile Collaboration Solution for Midsize Enterprises
As employee mobility increases, it becomes crucial to offer a secure, seamless, real-time collaboration experience regardless of where and when users are working – and which device they leverage. Read now to learn about an available solution that can solve the problem for you.
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Future-Ready and Secure: Leveraging Your Current Communications Infrastructure
This one-page resource outlines how Avaya IP Office can help develop a future-ready, secure foundation to take your business communications into the future.
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Contact Center Consumer Preference eBook
You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.
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Delivering a Personalized Experience: the Multichannel Contact Center
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
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An Executive Guide to Video Collaboration
Uncover the direct benefits that video collaboration offers and how it can help meet the challenges in today's globally dispersed, mobile workplace. Also learn more about deployment considerations and details of a solution that provides the communications capabilities you're looking for.
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Delivering a Superior Customer Experience
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
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How Mobile Devices are Driving Innovations in Contact Centers
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
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Bringing Social Media Interactions into the Contact Center
Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.
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Benchmarking in the contact center: Tips for managing what you measure
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
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The Avaya Collaborative Cloud
The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
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Introducing Avaya Collaborative Cloud
This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
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BYOD and the Wireless Revolution
BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets.
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Who's in Charge of Your Unified Data Center Fabrics?
Since components in a unified fabric have both LAN and SAN technology elements, deciding who manages the fabric can be difficult. This E-Guide can help you find out who to pick!
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Ten Factors To Consider For Business Grade WLANS
Access this whitepaper for a list of 10 key factors to consider when creating a business grade WLAN.
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Fit-for-Purpose Data Center Networking
The evolution of the network creates a number of new opportunities, especially for the convergence of storage and real-time traffic.