INFOGRAPHIC:
Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
EGUIDE:
Plenty of companies want to get in on the money-making potential of what has been dubbed the metaverse. Here are enterprise-focused and consumer-focused examples that business and IT leaders may want to explore.
VIDEO:
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
WHITE PAPER:
Uncover the four key requirements of workshifting, the technologies needed to achieve them, and the solutions that can provide these capabilities to your organization.
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
WHITE PAPER:
Modern hardware trends and economics combined with cloud/virtualization technology are radically reshaping today’s data management landscape. Arguably one of the hardest problems faced by today’s solution designers is figuring out how to leverage this on-demand hardware to build an optimal data management platform. Continue reading to learn more.
TECHNICAL ARTICLE:
This paper provides the essential tips necessary to successfully deploy Oracle on VMware virtual infrastructure to enable database administrators (DBAs) to meet their performance and availability goals.
WHITE PAPER:
This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
EBOOK:
This e-book will show you how to implement virtual collaboration tools throughout the life cycle of a project to leverage the benefits of collaboration and partnership.
