Customer Information Management White Papers, Software Downloads, Definition and Webcasts

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Customer Information Management Reports

March ezine: Making tracks to SD-WAN growth sponsored by MicroScope EZINE: SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation Posted: 08 Feb 2021 \| Published: 21 Feb 2019 TOPICS: Customer Data Management \| Networking \| Telecommunications Software

How to Choose the Best CMS for Customer Experience Management sponsored by Sitecore WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more. Posted: 10 Jun 2014 \| Published: 10 Jun 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| Customer Data Management \| Customer Satisfaction

CRM System vs. Spreadsheets for Managing Client Information sponsored by Insightly EGUIDE: This expert e-guide discusses why Prosound, a consulting company that focuses on improving customer phone experience, traded in their spreadsheets for a CRM system with mobile integration. Plus, learn the questions you need to ask yourself before implementing a CRM system. Posted: 07 Mar 2016 \| Published: 03 Mar 2016 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Service \| User Experience

Almerys Uses Talend Data Services to Offer Better Quality of Service to its Customers sponsored by Talend CASE STUDY: Find out how an integrated infrastructure platform increased performance and productivity for Almerys. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: CRM \| Customer Data Management \| Customer Service \| Data Integration \| Data Management \| Data Security \| Productivity

Computer Weekly – 26 May 2015: Microservices and DevOps are changing software development sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to Hailo about its software development approach, which sees the taxi app use microservices and DevOps techniques. We hear from users of OpenStack, the open source cloud software, about how they are building digital businesses. And our buyer's guide looks at customer experience management. Read the issue now. Posted: 22 May 2015 \| Published: 22 May 2015 TOPICS: CRM \| Customer Data Management \| Open Source \| Software Development Tools

Omnichannel Considerations for the Purchase Order Process sponsored by OpenText GXS WHITE PAPER: Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business. Posted: 16 Jun 2014 \| Published: 30 Sep 2012 TOPICS: Customer Data Management \| Customer Satisfaction \| Data Management \| Data Quality \| Inventory Management \| Order Management Systems \| Risk Management

Improve The Customer Experience Through New Technology, Better Insights sponsored by Zendesk EGUIDE: In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Posted: 03 May 2017 \| Published: 28 Apr 2017 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Service

Making Business Processes Smarter in the Age of the Customer sponsored by RXP Services WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. Posted: 12 Jun 2014 \| Published: 30 Apr 2013 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

How Companies Know Which Customers Will Buy—And Who Will Buy More sponsored by TechTarget Customer Experience EBOOK: This expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers. Posted: 12 Feb 2015 \| Published: 12 Feb 2015 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Marketing \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

CSM Essentials Guide: Advanced self-service platforms open new customer frontiers sponsored by ServiceNow EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms Posted: 24 Jan 2020 \| Published: 24 Jan 2020 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Customer Information Management Reports