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| Your request for IT Service Centers multimedia returned limited or no results. The request has been expanded to include Contact Centers and Call Centers multimedia.
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Expert strategies for making the most out of customer interactions - Expert Podcast
sponsored by ColdSpark, Inc.
 | Podcast: | Posted: 19 Feb 2010
| | Premiered: | 19 Feb 2010 | | | Speaker: |
Natalie Petouhoff, Senior Analyst, Forrester Research
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Summary: |
In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.
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Home Is Where The Money Is - Vendor Webcast
sponsored by inContact
 | Webcast: | Posted: 29 Jan 2010
| | Premiered: | Available On Demand | | | Speakers: |
Greg Smart, Sr. Director of Product Management, inContact
Jill Blakenship, President, Frontline Call Center
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Summary: |
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
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How To Kiss Your On-Premise Call Center Goodbye - Vendor Webcast
sponsored by Contactual, Inc.
| Webcast: | Posted: 08 Mar 2010
| | Premiered: | Available On Demand | | | Speakers: |
Kimberly Odom, Senior Director Of Marketing, Contactual
Mike McGowan, Customer Service Business Analyst, Schneider Electric
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Summary: |
This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality - Expert Podcast
sponsored by Contactual, Inc.
| Podcast: | Posted: 15 Feb 2010
| | Premiered: | 15 Feb 2010 | | | Speaker: |
Eric Zbikowski, Co-Founder And Managing Partner, Metricnet, LLC
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Summary: |
In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center - Vendor Podcast
sponsored by Interactive Intelligence, Inc.
| Podcast: | Posted: 22 Feb 2010
| | Premiered: | 22 Feb 2010 | | | Speakers: |
Sheri Teodoru, CEO, CFI Group
Gina Clarkin, Product Manager, Interactive Intelligence
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Summary: |
This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
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WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center - Vendor Webcast
sponsored by Interactive Intelligence, Inc.
| Webcast: | Posted: 22 Feb 2010
| | Premiered: | Available On Demand | | | Speakers: |
Sheri Teodoru, CEO, CFI Group
Gina Clarkin, Product Manager, Interactive Intelligence
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Summary: |
This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
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Weighing your call center hosting options - Expert Podcast
sponsored by inContact
| Podcast: | Posted: 18 Dec 2009
| | Premiered: | 17 Dec 2009 | | | Speaker: |
Richard Snow, Ventana Research, Vice President & Research Director
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Summary: |
In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
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MORE SPECIFIC TOPICS:
Call Centers |
Contact Centers