Social Networking Reports

EGUIDE: Companies are discovering the many advantages of communicating through social networking platforms. In this 14-page buyer's guide, Computer Weekly looks at how they can revolutionise collaboration, the options available for retailers and the pitfalls of communication overload

Posted: 13 Feb 2020 | Published: 13 Feb 2020

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018

EGUIDE: In this e-guide, uncover how you can use analytics to improve the customer experience and enhance field services, which translates to more satisfied and loyal customers.

Posted: 11 Jun 2018 | Published: 06 Jun 2018

EGUIDE: Browse the top 7 considerations IT teams should keep in mind when selecting collaboration tool for their organization.

Posted: 06 Jun 2018 | Published: 24 May 2018

EGUIDE: New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EZINE: In this special edition of Network Evolution, we explore how the rise of team collaboration apps could change the way enterprises do business.

Posted: 10 Jan 2017 | Published: 10 Jan 2017

EGUIDE: Social media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.

Posted: 20 Oct 2016 | Published: 19 Oct 2016

EBOOK: Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.

Posted: 03 Aug 2016 | Published: 04 Aug 2016

EGUIDE: In this e-guide, Jeani Park, senior director at an Internet and mobile device monitoring company, answers questions about security challenges that healthcare organizations face when it comes to social media. Discover best practices for governing use of social media in a hospital or practice so that you can ensure patient information stays secure.

Posted: 04 Apr 2016 | Published: 01 Apr 2016

EGUIDE: In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.

Posted: 22 Feb 2016 | Published: 11 Feb 2016

EGUIDE: This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on deciding how the organization should interact with customers, which sector of the company should handle these communications, and more.

Posted: 19 Feb 2016 | Published: 11 Feb 2016

EGUIDE: This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.

Posted: 17 Feb 2016 | Published: 11 Feb 2016

EGUIDE: Do the cloud and CRM go hand in hand? Most will argue yes, but why? In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and hire internally. Plus, gain tips for making social CRM tools work effectively in your organization.

Posted: 02 Feb 2016 | Published: 01 Feb 2016

EGUIDE: Discover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

Posted: 02 Feb 2016 | Published: 01 Feb 2016

EBOOK: The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.

Posted: 22 Jan 2016 | Published: 22 Jan 2016

EGUIDE: In this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.

Posted: 05 Mar 2015 | Published: 05 Mar 2015

CASE STUDY: This case study describes how MSU leveraged business intelligence and predictive analytics to gain deep insight into an individual alum's potential to give.

Posted: 20 Feb 2015 | Published: 30 Jan 2015

WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.

Posted: 20 Feb 2015 | Published: 31 Jan 2013

WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit.

Posted: 28 Jan 2015 | Published: 28 Jan 2015

WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.

Posted: 19 Jan 2015 | Published: 19 Jan 2015

WHITE PAPER: This white paper explains why CHROs should connect and engage employees by deploying enterprise mobile and social strategies.

Posted: 12 Dec 2014 | Published: 12 Dec 2014

EGUIDE: This expert e-guide uncovers key CRM technologies and trends, and explores the best ways to measure the real value of an investment in social CRM.

Posted: 12 Nov 2014 | Published: 12 Nov 2014

EBOOK: Social media analytics has failed to meet its lofty expectations, despite a host of presumed business benefits. There is value to be found, but companies need to learn how.

Posted: 09 Oct 2014 | Published: 09 Oct 2014

EZINE: An issue highlighting the need to challenge user fears around cloud security and the best ways to communicate on social media.

Posted: 12 Sep 2014 | Published: 12 Sep 2014

EBOOK: CIOs have swung from dismissing social networks in the enterprise to seizing upon their potential for boosting business productivity and creativity. Learn why in this handbook.

Posted: 04 Sep 2014 | Published: 04 Sep 2014