Network Management Strategies for the CIO
Customer Data Management Research
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Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research
Sponsored by: SAP America, Inc.Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information.
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Yapmo Loop + Video Case Study: Hyatt
Sponsored by: YapmoWith over 85,000 employees, Hyatt Hotels Corporation has a large network and a reputation to uphold with best in class customer service. View this resource to learn more about how the Hyatt ensures that the highest of standards are being met at all of their organizations by defining processes and procedures.
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How can we visually explore all our data assets Communications
Sponsored by: SAS Institute Inc.This resource describes how the right analytics platform can allow communications service providers to visually explore complex data assets in order to more easily mine customer insights and identify business opportunities.
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SM Marketing case study
Sponsored by: SAS Institute Inc.This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more.
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Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits
Sponsored by: Pitney Bowes Group 1 SoftwareThis whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications.
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The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications
Sponsored by: Pitney Bowes Group 1 SoftwareThis whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk.
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Single View of the Customer in UK Businesses and the emerging role of Big Data
Sponsored by: SAS Institute Inc.Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel.
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The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight
Sponsored by: Pitney Bowes Group 1 SoftwareLeveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!
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Getting Your Money’s Worth From Master Data Management
Sponsored by: SearchBusinessAnalyticsThis handbook will provide IT and master data management (MDM) administrators, as well as business executives involved in sponsoring MDM initiatives, with practical advice on how to develop and implement successful programs.
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iRise Web Seminar: Mission Possible: From Concept to Code in 30 Minutes
Sponsored by: iRiseConsult this webcast to experience three critical deliverables common to every project. Learn how iRise turned a challenging situation into a solution by tuning into this webinar now.
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The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities
Sponsored by: Hewlett-Packard LimitedMore and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights.
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HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience
Sponsored by: Hewlett-Packard LimitedEnterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
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Can good data deliver a better customer experience?
Sponsored by: QASBusinesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
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Social Media and Business Intelligence: Creating the Integrated Customer Hub
Sponsored by: Oracle CorporationSocial media is no longer just for teens as it provides businesses with a wealth of information about their customers when effectively analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge.
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Differentiate Your Company by Delivering Great Customer Experiences
Sponsored by: Oracle CorporationThis brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.
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Keeping Your Customers: The Business Value of Customer Experience
Sponsored by: Oracle CorporationWatch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.
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How to Handle the New Customer Revolution
Sponsored by: Oracle CorporationWatch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements.
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Empowering People, Powering Brands: Empower Your Agents
Sponsored by: Oracle CorporationView this video to learn more about how you can empower your agents to give your customers the service they deserve.
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Answering the Million Dollar Question with Oracle Endeca
Sponsored by: Oracle Corporation UK LtdView this video demonstration to learn how Oracle Endeca Information Discovery can be put into action to easily gather, organize, search, analyze and deliver powerful insights about different kinds of information like product reviews, social chatter, and marketing reports to help companies like yours make smarter, more agile marketing decisions,
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Deploying Customer Service in the Cloud
Sponsored by: Oracle Corporation UK LtdRead this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
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Why Deliver Customer Service through the Cloud?
Sponsored by: Oracle Corporation UK LtdWatch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.
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The Business Value of CX: Customer Service in the Cloud
Sponsored by: Oracle Corporation UK LtdThis webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.
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Navigating the Next Five Years of Customer Service
Sponsored by: Oracle Corporation UK LtdWatch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
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Sprint Becomes More Efficient When Customers Go Online
Sponsored by: Oracle Corporation UK LtdWatch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.
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E-Guide: Harnessing Social Analytics
Sponsored by: IBMIn this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
