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The Empowered Customer: Productivity Enhancements in a Digital Era
sponsored by Microsoft
 | White Paper: | Posted: 09 Mar 2010
| | Published: | 05 Mar 2010 | |
Summary: |
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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Self-Service: Putting Customers First Makes You a Winner
sponsored by Microsoft
| White Paper: | Posted: 05 Mar 2010
| | Published: | 01 Apr 2009 | |
Summary: |
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
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Insurance: Converging Customers, Cost Management and Compliance
sponsored by Kofax, Inc.
| White Paper: | Posted: 03 Feb 2010
| | Published: | 03 Feb 2010 | |
Summary: |
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 19 Oct 2009
| | Published: | 19 Oct 2009 | |
Summary: |
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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Infor CRM for Travel & Leisure
sponsored by Infor CRM
| Brochure: | Posted: 28 Jul 2009
| | Published: | 01 Jul 2009 | |
Summary: |
Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
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Infor CRM Epiphany for Insurance
sponsored by Infor CRM
| Brochure: | Posted: 28 Jul 2009
| | Published: | 01 Jul 2009 | |
Summary: |
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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Infor CRM Epiphany for Hospitality
sponsored by Infor CRM
| Brochure: | Posted: 28 Jul 2009
| | Published: | 01 Jul 2009 | |
Summary: |
Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
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CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 23 Jul 2009
| | Published: | 23 Jul 2009 | |
Summary: |
How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
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Infor CRM Interaction Advisor
sponsored by Infor CRM
 | Product Demo: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
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Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy
sponsored by Esker Inc.
| White Paper: | Posted: 10 Jul 2009
| | Published: | 10 Jul 2009 | |
Summary: |
This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
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SEE: Related Topics