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The Move Toward IT Service Management (ITSM) Mobilization
sponsored by BlackBerry
 | Analyst Report: | Posted: 17 Feb 2010
| | Published: | 17 Feb 2010 | |
Summary: |
IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.
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Analyst paper: Mobile Banking Creates a Bright Spot Within the Struggling Financial Services Industry
sponsored by BlackBerry
| Analyst Report: | Posted: 27 Jul 2009
| | Published: | 27 Jul 2009 | |
Summary: |
Mobile banking is quickly growing in popularity among young, affluent, tech-savvy smartphone users in America and Canada. As a result, financial institutions will have a highly interactive and expandable line of services and devices they can use to engage their customers.
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Economic Impact of a BlackBerry Solution in North American Enterprises
sponsored by BlackBerry
| Analyst Report: | Posted: 19 Feb 2010
| | Published: | 19 Feb 2010 | |
Summary: |
In this analyst report, Forrester Consulting examines the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry® smartphones and BlackBerry® Enterprise Server software.
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Blackberry Solution Increases Customer Service for Corporate Real Estate Company
sponsored by BlackBerry
| Case Study: | Posted: 26 Feb 2009
| | Published: | 26 Feb 2009 | |
Summary: |
J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
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Blackberry Solution Used for Roadside Surveys on Child Seat Safety
sponsored by BlackBerry
| Case Study: | Posted: 25 Feb 2009
| | Published: | 25 Feb 2009 | |
Summary: |
When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database.
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Repair Technicians Switch from Paper to Mobile Workforce Management Solution
sponsored by BlackBerry
| Case Study: | Posted: 18 Feb 2010
| | Published: | 01 Dec 2009 | |
Summary: |
AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service.
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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones
sponsored by BlackBerry
| Case Study: | Posted: 25 Feb 2009
| | Published: | 25 Feb 2009 | |
Summary: |
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
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Windows Manufacturer Wins on BlackBerry
sponsored by BlackBerry
| Case Study: | Posted: 18 Feb 2010
| | Published: | 18 Feb 2009 | |
Summary: |
Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution.
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South Windsor, Conn. Improves Efficiency and Optimizes Manpower with a Mobile GPS Solution
sponsored by BlackBerry
| Case Study: | Posted: 17 Feb 2010
| | Published: | 01 Dec 2008 | |
Summary: |
South Windsor, Conn., is using smartphones to track the locations of public works crews in real time, enabling increased productivity and reduced operational costs. This is made possible by the combined use of BlackBerry
smartphones, Freeance applications and existing GIS data. Read this case study to learn more!
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Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives
sponsored by BlackBerry
| Case Study: | Posted: 26 Feb 2009
| | Published: | 26 Feb 2009 | |
Summary: |
Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team.
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Mobilizing the Service Call Offers Ricoh Numerous Business Advantages
sponsored by BlackBerry
| Case Study: | Posted: 18 Feb 2010
| | Published: | 01 Dec 2009 | |
Summary: |
Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
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BlackBerry Solution Helps Municipality Become Model of Facilities Management
sponsored by BlackBerry
| Case Study: | Posted: 17 Feb 2010
| | Published: | 01 Dec 2009 | |
Summary: |
The City of Hamilton deployed NOMAD, an application from Horizant, for BlackBerry smartphones, which mobilizes the way facilities management is handled. The solution is designed to automatically push out work orders from the City of Hamilton's back-end database which are then received by tradespeople on their BlackBerry smartphones.
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Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service
sponsored by BlackBerry
| Case Study: | Posted: 26 Feb 2009
| | Published: | 26 Feb 2009 | |
Summary: |
In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company.
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Exciting Future of Monitoring Patient Health from Home with Blackberry Solution
sponsored by BlackBerry
| Case Study: | Posted: 25 Feb 2009
| | Published: | 25 Feb 2009 | |
Summary: |
Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system.
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Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution
sponsored by BlackBerry
| Case Study: | Posted: 26 Feb 2009
| | Published: | 26 Feb 2009 | |
Summary: |
City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.
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