Network Management Strategies for the CIO
All Research Sponsored By:BMC Software, Inc.
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Cybersecurity Information Sharing: Establishing New Protocols
This eGuide will tune you in to the challenges of cybersecurity information sharing, why it's needed more than ever, and what can be done to keep everyone properly informed and protected. Topics covered include today's sharing initiatives, the importance of baseline cybersecurity practices, the rules governing cybersecurity information, and more.
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The Perfect Combo: ITIL, I.T. Service Management, and Social Media
Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
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Top mistakes made when automating IT tasks
Automating data center processes may seem like a cure for tight IT budgets, but if you implement it incorrectly you risk incurring extra costs. Access this expert e-guide to find out how to overcome the top five common automation errors made when automating IT tasks, plus more.
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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
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Strategies for Choosing A SaaS-Based I.T. Service Management Solution
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.
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Workload Automation: Helping Cloud Computing Take Flight
Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.
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Presentation Transcript: Global Business Xchanging Shares Results of Proactive IT Operations Implementation
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
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Reduce IT Cost by Simplifying and Improving Data Center Operations Management
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
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From Batch Processing to Workload Automation
Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
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Cloud Computing in Perspective
Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.
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IT Survey Results: Mainframe Is an Engine of Business Growth and a Reason for Optimism
More than 1500 z/Journal readers and BMC Software customers worldwide recently shared their top priorities for IT in 2010. The survey results might surprise you. Get the full report.
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Reduce CPU Usage with 'SMART' SQL
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
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Why You Should Take a Holistic Approach to ITIL and Service Support (French)
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Why You Should Take a Holistic Approach to ITIL and Service Support (German)
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Uncover the Benefits of Virtualization
BMC Software's internal IT organization launched a virtualization and automation initiative that achieved financial payback in less than six months. The effort improved productivity, increased responsiveness, and saved the company $5 million per year.
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The IT Management Software Megavendors
The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies.
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Best Practices for Cost Effective Mainframe Management and Upgrading
In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover best practices for comprehensive and cost-effective mainframe management, maintenance and upgrading. Explore cost-effective mainframe upgrades and gain insight into approaches essential for adding flexibility to today's mainframe applications.
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Why You Should Take a Holistic Approach to ITIL and Service Support
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Service Desk Consolidation Cuts Costs and Increases Service Quality
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Unlock the Hidden IT Opportunities in Troubled Economic Times
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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Seven Requirements for Balancing Control and Agility in the Virtual Environment
Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
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Tackle the Challenges of Virtualization Management
Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process - from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.