Network Management Strategies for the CIO
All Research Sponsored By:Infor
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Integrating customer data for improved CRM
This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.
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Strategic insights for your social CRM strategy
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
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Tommy Bahama Improves Messaging with Infor Epiphany
This brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system.
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Navy Federal Credit Union becomes trusted advisor with Infor
Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.
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Integrated data mining - the core to customer analytics success
For most companies, data mining for customer analytics fails to live up to its potential, due to the complexity and cost of traditional tools. Inside, discover the challenges that traditional data mining systems pose and gain insight on how you can overcome them to enable customer analytics success.
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Infor Epiphany Social Commerce Solutions
This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships. Learn how this technology can help you achieve five main components of a successful CRM initiative.
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CRM and Social Media
Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.
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Infor Epiphany Brochure
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
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CRM and social media - How a blended approach means good business in the hospitality industry
This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
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Bridging Channels Strengthens Customer Relationships
Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
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Reducing Healthcare Costs Through Supply Chain Management
This e-guide from SearchHealthIT.com demonstrates how hospitals can integrate supply chain management into their overall strategic IT plan. Read now to learn how to form a collaborative relationship between IT and supply chain executives.
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Eliminate Information Silos and Drive Customer Spend
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward.
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Unifying ERP and CRM to Create a Responsive Enterprise
In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.
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Achieve a 360 Degree View of Your Customer
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.
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In Pursuit of Operational Excellence: Accelerating Business Change Through Next-Generation ERP
Read this white paper to learn how when deployed as a virtual application over the cloud and streamlined by mobile and social technologies, next-generation enterprise resource planning (ERP) systems create an integrated decision-making environment that will enable manufacturers to operate in real time over an intelligent value chain.
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ERP: Much Better Off With than Without
Read this paper to identify exactly what to look for in an enterprise resource planning (ERP) system to satisfy your business needs and how an implementation can dramatically effect your efficiency.
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ERP in Complex Manufacturing
Read this Aberdeen Group e-book to understand how complex manufacturers are benefiting from enterprise resource planning (ERP) system implementations. Learn what it takes to become a best-in-class organization including driving ERP usage, improving mobile access to ERP data, and more.
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Accelerating Business Change Through Next-Generation ERP — Call to Action for the Industrial Machinery and Equipment Sector
A recent IDC Manufacturing Insight survey of equipment and machinery manufacturers found that since the economic downturn the biggest priority for organizations is profit growth. This white paper summarizes the results of the survey and explains how next-gen enterprise resource planning (ERP) systems can help manufacturers turn a profit again.
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The 5 Point Plan to ERP Selection Success
Read this white paper and learn a five step plan for choosing the right enterprise resource planning (ERP) software for the specific business challenges you want your system to address, thus ensuring implementation success.
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Confronting the Immediacy of Now
Read this paper to learn how next-gen enterprise resource planning (ERP) software is faster than ever and can give your business a competitive edge when it comes to responding to customer requests, process speeds, and decision making.
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Five Things That Define Workforce Management Software
Every manufacturing company wants to do more with less and use their labor force as efficiently as they can. A great way to accomplish this is through workforce management (WFM) software. Read this expert resource to uncover the five best features of WFM software and best practices for using them.
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Know the Rules: Workforce Management Best Practices
Before purchasing workforce management (WFM) software it's important to know exactly what you expect it to accomplish. If you're not sure how to begin, becoming familiar with WFM best practices is a good place to start. Read this expert guide to learn some of the best strategies for getting the most out of your WFM software.
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Editorial Tip: CRM Expert Predictions for 2011
With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
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Editorial Tip: Measuring the ROI of Social CRM: No easy task
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
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Taking Action on Analytics: Using data for customer loyalty and retention
In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Find out about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.