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Reports on ROI published by Pivotal CRM, a CDC Software solution

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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
sponsored by Pivotal CRM, a CDC Software solution
White Paper: | Posted: 10 Jun 2009
Published:09 Jun 2009
Summary: This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
sponsored by Pivotal CRM, a CDC Software solution
White Paper: | Posted: 20 Feb 2009
Published:20 Feb 2009
Summary: This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
sponsored by Pivotal CRM, a CDC Software solution
White Paper: | Posted: 20 Feb 2009
Published:20 Feb 2009
Summary: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
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