Network Management Strategies for the CIO
Collaborating with Customers to Deliver Win-Win Service Experiences
sponsored by SAP America, Inc.
ABSTRACT:
When it comes to appointment scheduling, service organizations and customers need to find a way to collaborate and negotiate mutually convenient time frames for service to ensure a win-win situation.
This is especially true when you consider that customers possess more power than ever before (thanks to the ability to slam your organization across a variety of social media channels).
Without the right technologies to support appointment scheduling, negative customer service experiences can potentially be shared across the globe with devastating consequences.
This insightful resource outlines a variety of collaboration software tools that are designed to enable real-time customer interactions to enhance overall satisfaction levels. Read on to learn how you can capitalize on the latest wave of:
- Field service management software
- Scheduling automation and optimization software
- Mobile technology trends
- Multi-channel communications
- And much more!
(THIS RESOURCE IS NO LONGER AVAILABLE.)