Pros and cons of WFM in the call center

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Find out:

Why call centers use WFM
How WFO is different from WFM
How to build a business case for workforce optimization (WFO)
And pitfalls to avoid when implementing WFO.

Vendor:: Infor WFM Workbrain
Posted:: Feb 8, 2021
Published:: Jan 5, 2012
Format:: PDF
Type:: eGuide

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